Our mission is simple yet powerful: to provide nourishment, education, and support to those who need it most. By offering sustenance and care, we empower children to break free from the cycle of poverty and build a better tomorrow for themselves and their communities.With a focus on sustainable solutions, we work tirelessly to address the root causes of poverty and hunger. We believe in the power of nurturing relationships and actively involve local communities in our efforts. Their voices guide our work, ensuring that our actions align with their needs and aspirations.Download our Social Impact Report here

Ten18 International Charitable Trust | Registered New Zealand Charity No: CC54235 | Privacy Statement

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Your privacy is very important to us. Ten18 International is committed to protecting the personal information that we hold about you. We will treat it with care and in accordance with the Privacy Act 2020, as described in this statement.This privacy statement describes:
- the types of personal information that we collect, and how we collect it;
- how and for what purposes we use that personal information;
- who we share that personal information with and for what purposes;
- how we hold personal information and keep it safe;
- the data we collect from the use of our digital services, which include the Ten18 International website and social media channels;
- how you can access and request correction of any personal information that we hold about you; and
- how we might make changes to this privacy statement, and the contact details of our privacy officer.Your agreement to this privacy statementBy using our website and other digital services, and sharing your personal information with us, you agree to the collection, use and disclosure of your personal information as set out in this privacy statement. Please read this privacy statement before using our website or other digital services, or sharing any personal information with us.What types of personal information do we collect?The information we collect about you will depend on the type of interaction that you have with us. We may collect personal information about you through our interactions with you, including via our website and other digital services, social media and other contact that you have with us (eg, by email or phone). The types of personal information that we collect include:- records of communications and interactions with us through our digital services including our website and social media channels.
- donor and payment information, (such as your name, address, credit card details, and donation dates/amounts) in order to arrange for payment of donations and provide you with a receipt. All direct payments are made using a Payment Card Industry Data Security Standard (PCI-DSS) compliant payment gateway, which helps ensure the safe and secure handling of your payment information. We do not store any of your credit card information ourselves.We also collect other information from people who use our digital services (for example, analytics information and cookies). Please see the section below for more information about this.How and for what purposes do we use information about you?We may use the information that we hold about you:- to process donations you make, including supplying receipts for donations;
- to provide marketing communications and targeted advertising from us, if you opt-in to receiving marketing communications from us (you may opt-out at any time)
- to verify your identity (e.g. if you wish to confirm or query any information that we hold about you);
- to carry out data analytics using aggregated data for the purpose of providing us with insights about the use of our digital services
- to maintain and update our databases and other records, and to respond to enquiries from you;
- for our business purposes, including internal analysis and record-keeping; and
- for any other purpose indicated at the time you provide information to us, or as otherwise agreed with you or permitted by the Privacy Act 2020.Opting out of receiving correspondenceYou can opt out of receiving correspondence from us anytime – either from specific correspondence or offers or from one particular channel (e.g. email or telephone) altogether.There are a number of ways you can opt-out.- If you have been emailed, you can click to unsubscribe via that email
- By emailing us at [email protected]
- By writing to Ten18 International, PO Box 302196, North Harbour 0751Who else might my information be used by or shared with?In addition to accessing and using your personal information for the purposes described above, we will sometimes share your information with others. We will only do that if it is necessary and consistent with our obligations under the Privacy Act 2020. We will disclose your personal information if we are required to do so by law.Examples of who we might need to share your information with are:- our service providers and agents (for example, cloud service providers, credit card companies, companies that we engage to run fundraising activities, and data analytics service providers)
- our professional advisorsTen18 International will not sell your personal information to third parties.Some of the persons and businesses that we share information with may not be based in New Zealand. We will only transfer information outside of New Zealand if we are permitted to do so under New Zealand law.How do we hold information about you and keep it safe?We take data security very seriously. Your information may be stored using secure cloud service providers who may be based in countries other than New Zealand. We have taken all reasonable steps to put in place appropriate physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.If we share personal information with our agents or service providers, we do so securely and take steps to ensure that our agents or service providers will handle your personal information in a manner consistent with the requirements of the Privacy Act.If you are ever in any doubt about the authenticity of any communications that are or seem to be from Ten18 International please immediately email us at [email protected] and include a copy of the message in question.Data collected in relation to digital servicesWe collect a range of information in relation to our digital services (which include our website and social media channels), including the following.- Technical information and analytics.If permitted by your browser and device settings, our website automatically collects certain information about how you use the website to help us improve the services that we provide via cookies. This includes technical information such as:- the IP address of your device (which might identify your location), login information, your operating system, browser and device details
- when you visit or use the website, how often you use it, and information about how you interact with the website via cookiesHow can I access or correct my information?Under the Privacy Act 2020 you have the right to access and request a correction of your personal information. If you wish to access or seek correction of any information we hold about you, or have any feedback or concerns about privacy, please contact us.Changes to this privacy statementThis privacy statement may be updated from time to time. If you have any questions about this Privacy Statement, please contact us.Contact details:
E-mail: [email protected]
Or write to: Ten18 International, PO Box 302196, North Harbour 0751

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